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Murketts Customer Satisfaction

Murkett's Customer Satisfaction

At Murketts we are working hard to become the best Motor Retailer in the United Kingdom. A Bold Statement I know but this is our goal and we are all committed to achieving this standard.

To let you see our progress we will be publishing results of Vauxhalls customer surveys that measure our performance.

There are six questions that we feel best describe a customer opinion of Murketts customer service. Three for Sales and three for service.

Sales Questions
  1. Based on your overall purchase and delivery experience, how likely is it that you would recommend a friend to Murkett's?
  2. Overall how satisfied were you with the attitude of Murkett's staff and the treatment you received?
  3. How satisfied were you with the way your car was handed over to you?
Service Questions
  1. Based on your most recent service experience, how likely is it that you would recommend your Vauxhall Retailer to a friend or colleague?
  2. Overall, how satisfied were you with the attitude of the Retailer staff and the treatment you received?
  3. How satisfied were you with the quality of the work carried out on your vehicle?



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