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ZAFIRA B HEATER RECALL PREVENTATIVE ACTION REQUIRED.

Does your Zafira look the same shape as the one opposite?


Are the heater controls the same as the second image?


Have you received an official recall notice from Vauxhall Motors UK or DVSA after 1st August 2016?


If the answer to all three questions is Yes, please read through the questions and answers and book your Zafira in at the bottom of the page in any of our four sites.

We look forward to meeting you shortly!

Zafira B Second Recall - Q & A

Why do you need a second recall?

The purpose of the first recall was to return vehicles to their Original Equipment condition. We said at the time that we would continue to consider any appropriate further action. We have been continuously liaising with DVSA and on May 9th we presented a status update to DVSA. The current action achieves the objective of returning vehicles to their original condition. However, we have decided to go further and improve the robustness of the system. We will therefore be initiating a second recall to replace the current soldered fuse resistor with a wax fuse resistor therefore reducing the opportunity for manipulation. When the second recall is complete, all vehicles will have a new wax resistor, a new blower motor and a new molding at the base of the windscreen to address water ingress. This will provide a permanent solution.

My car has been in for its safety recall, is it safe to drive?

Yes. But until the recall repairs have been performed, it is important to follow the precautions detailed below:

I’m booked in for my first Safety Recall, so do I still need to come in?

Yes. The current recall continues. It is designed to return vehicles to their original condition. The second recall will go a step further to make the entire system more robust. However, until your vehicle has had the second recall carried out, you should only use blower motor fan speed setting 0 or 4. All customers will be handed a Safety Recall Action sheet which will summarise the work undertaken on your vehicle and provide customer advice to be followed until the second recall has been completed.

I have had the first Product Safety Recall completed but my fan is not working properly on fan speed four (4). What should I do?

If the fan on your Heating and Ventilation system is not working on fan speed four (4) you should set the fan speed (0), bring your vehicle in and we will replace the blower motor and ensure your system is working properly.

Are you sure that’s the final solution now?

This new resistor is significantly more robust against manipulation due to its different technical solution. The wax fuse is much more robust against temperature influences.

Also, all vehicles will get a new blower motor and a new molding at the base of the windscreen to address water ingress. This will provide a permanent solution.

Does this mean that the first analysis was incorrect? If not, why would you conduct a second recall?

The first root cause we found was and still is accurate. The result of initial intensive investigations conducted identified improper repairs of resistors as the root cause of the fire cases. At this point in time a recall to return the vehicles to Original Equipment condition was carried out.

Given the serious nature of this issue, we continued with our exhaustive internal laboratory investigations. We found evidence that the effectiveness of the resistor can, under very specific circumstances, degrade. As part of the second recall, we will introduce a wax fuse resistor which will reduce the opportunity for manipulation making the entire system more robust.

I have read that you have a number of vehicles that have caught fire since being reworked. Can you confirm that?

There have been 14 reported fire cases after the recall. We have inspected each of these vehicles where permission has been granted and used the gathered information for our investigations. We found evidence that the effectiveness of the resistor can, under very specific circumstances, degrade, which can lead to a fire. The second recall will address this with the introduction of a wax fuse resistor.

I’m worried about driving my car, will you supply another car until you can fix mine?

No, our advice is until your vehicle has had the second recall carried out, you should only use blower motor fan speed setting 0 or 4. If the blower motor fan is not operating in speed 4, please bring your vehicle in and we will inspect your blower motor. If this is not operating correctly it will be replaced.

When will you book me in?

We will write to customers on a staggered basis to invite them in for the second recall as of August. When you receive your letter, please contact us and we can arrange a booking at a time convenient to you. The second recall will, like the first recall, be carried out free of charge to our customers.

Last time I came in for a recall you did not have parts available to complete the work? Will it be the same this time?

The deliveries of parts will commence August and will allow us to complete recalls in line with the staggered recall mailings we will send out inviting customers in for the second recall.

We heard, last time you provided customers with an Alternative Transport Plan (ATP). Will you do that again?

When we start this second action, the parts availability will be good allowing us to complete the work while the customer waits. We did encounter some parts availability issues with the first recall which then required an ATP, but this will not be necessary for the second recall.

Previously you said, the issue is improper repair of the thermal fuse – now it seems like that was wrong?

The result of intensive investigations conducted in September/October 2015 identified improper repairs of resistors as the root cause of the fire cases. At this point in time a recall to return the vehicles to Original Equipment condition was carried out, addressing all owners of Zafira B Right Hand Drive vehicles with manual Air Conditioning or without Air Conditioning.

An analysis of 2,050 returned resistors randomly selected and checked revealed 49 (2.4%) resistors which had been improperly repaired potentially without the customer’s knowledge or before the customer bought the vehicle. This underlines the validity of our root cause analysis and shows that it was necessary to take action.

You mentioned it is an all-new part – what is the difference to the current resistor?

It is a completely different technical fuse system, as it is a wax fuse resistor and not a soldered fuse resistor as before.

Are you sure that no other Vauxhall model is being affected by this issue?

Yes. We have conducted a detailed analysis of Vauxhall vehicles and no similar problems have been identified.


Murketts Vauxhall serving Cambridgeshire, Huntingdonshire, Hertfordshire, Essex and surrounding areas.

To book in for a recall please click here