Murketts SSS questionnaire.

We would be grateful if you could take a few moments to fill in our SSS questionnaire, in order to help us continually improve our service to you. All completed questionnaires will be entered into a monthly draw for a free service or valet.
Thank you for your time.

* Name:
Registration No:
Email:

* Telephone:
Site Visited:
   
  1. By what method did you make your enquiry?
  Telephone Email/Internet By person
   
  2. What was the nature of your visit?
  Service/MOT Breakdown Warranty repair
Other, please state
   
  3. Did you receive prompt and courteous attention?
  Yes No
   
  4. Were you offered alternative transport?
  Yes No
   
  5. Were you provided with an estimate for repairs and servicing?
  Yes No
   
  6. Was your vehicle ready for collection at the agree time?
  Yes No
   
  7. Was your invoice presented and explained to you?
  Yes No
   
  8. Was all work completed to your satisfaction?
  Yes No
   
  9. Would you recommend Murketts to friends/colleagues?
  Yes No, please state your reasons
   
  10. Do you have any comments or suggestions regarding any aspect of our Aftersales Department?
 
   
 

 


 
 
 
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