See below for some of our most commonly asked questions. If your query isn’t covered, please contact us.
Our sales team will be happy to answer any questions you have about your chosen vehicle or the buy online process.
To amend an order that has been placed, please get in touch with our sales team, who will be happy to make the required changes.
To cancel an order, please contact us for help in the first instance. Alternatively, you can visit our Terms & Conditions page for more information.
Transactions are completed via our secure payment platform, which uses encryption software to protect your details. We don’t store your data.
Our sales team can review your delivery or collection date with you should you wish to change it.
Speak to our sales team to obtain your settlement figure or discuss vehicle finance. We provide a discreet service you can trust.
Our sales advisors can assist with any questions you have relating to finance. We pride ourselves on providing a confidential service you can rely on.
Yes, you can use your part exchange as all or part of your deposit towards your car purchase. However, if there is outstanding finance on your part exchange this will have to Your part-exchange can be used as a deposit for your car purchase so long as there’s no outstanding finance on it. If there is, this will need to be settled first. Our sales team can help with that.
As long as there’s no outstanding finance attached to the part-exchange vehicle, we’ll refund the difference once you’ve collected your new car.
Your online vehicle valuation is subject to a visual inspection by a member of our team, but the value given following a visual inspection is guaranteed.
Yes – feel free to remove a part-exchange from your order at any time before the vehicle handover. Please note, however, that this may affect your quotation if the vehicle was being used towards a deposit.
We are happy to accept two vehicles in part-exchange, as long as both are owned by you, or you have permission from the owner to use them.